Privacy Policy

The data controller for your personal data is Soulantram, located at kh-57, soulantram, manav mandir gurukul, acharya roopchandra ln, new delhi - 110013, India. You can reach our privacy contact at soulantram@soulantram.com.

• Account data: name, email address, password hash, phone number (if provided), and any profile details you choose to add.
• Authentication data: when you sign in with Google, Apple or email/password, our backend authentication service receives and stores a user identifier and your email address.
• Usage data: pages you visit, course views, click events, device type, browser, IP address, and approximate location. This helps us improve the Platform and secure your account.
• Purchase data: course purchases, payment status, and transaction history. We do not store full card numbers or UPI PINs; payments are processed by our payment provider.
• Communications: messages, support requests and feedback you send us.

• Directly from you when you register, purchase or contact us.
• Automatically through cookies, analytics scripts and server logs when you browse or use the Platform.
• From third-party sign-in providers (Google, Apple) when you choose to use them. The information we receive is governed by the privacy settings you have with those providers.

• To create and manage your account.
• To provide courses, live classes, certification and related services.
• To process payments and issue receipts.
• To communicate with you about your account, purchases, updates and support.
• To secure the Platform and prevent fraud.
• To analyse usage and improve our content and features.
• To comply with legal and tax obligations.

We process personal data on one of the following legal grounds:

• Contract: processing necessary to provide the services you purchased or signed up for.
• Consent: where you have given clear consent, for example to analytics or marketing cookies.
• Legitimate interests: to keep the Platform secure, prevent fraud and improve our services.
• Legal obligation: to comply with tax, accounting or other legal requirements.

You can sign in with Google, Apple or email and password. When you use Google or Apple, the provider may share your name, email address and profile picture in accordance with your settings with that provider. We do not receive your Google or Apple password. Email/password credentials are stored as secure hashes by our backend authentication service.

We use cookies and similar technologies to operate and improve the Platform:

• Essential cookies: required for authentication, session management and security.
• Analytics cookies: help us understand how visitors use the Platform. We collect pageviews, session duration and referral sources. You can withdraw consent for non-essential analytics through your browser settings.
• Preference cookies: remember your choices, such as language or cart contents.

You can manage or delete cookies in your browser settings. Disabling essential cookies may prevent some parts of the Platform from working.

Your data is stored on secure cloud servers provided by our backend platform. We use encryption in transit (TLS/SSL), hashed passwords, and access controls to protect your data. We keep your personal data only for as long as necessary for the purposes described in this policy, or as required by law.

We do not sell your personal data. We share it only with trusted service providers who help us operate the Platform, such as:

• Cloud hosting and authentication providers.
• Payment processing providers.
• Email and customer-communication providers.
• Analytics providers.

These providers are contractually bound to use your data only for the services they provide to us and to protect it appropriately. Where data is transferred outside of the European Economic Area, we rely on safeguards such as Standard Contractual Clauses.

Under the GDPR and other applicable laws, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at soulantram@soulantram.com. We will respond within one month, and may ask you to verify your identity before acting on your request.

You can request deletion of your account and associated personal data at any time by emailing us at soulantram@soulantram.com with the subject line “Account Deletion Request”. We will confirm your identity, delete your data within 30 days, and close your account. Some information may be retained longer where required by law or for legitimate business needs such as fraud prevention and tax records.

The Platform is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated effective date. Continued use of the Platform after changes means you accept the revised policy.

For privacy questions, data requests or complaints, please contact:

• Email: soulantram@soulantram.com
• Phone: +91 9910990099
• Address: kh-57, soulantram, manav mandir gurukul, acharya roopchandra ln, new delhi - 110013, India